Top 20 Customer Experience Podcasts You Must Follow in 2020

1. The Customer Experience Podcast

The Customer Experience Podcast

Colorado Springs, Colorado, United States About Podcast The customer experience Podcast explores this challenge at various stages of growth as they all work together on the customer journey from acquisition to advocacy. Each episode features topics like personal touch, human touch, customer journey, lifecycle marketing, sales process, customer support, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation. Tune in and know CX better through these simple & clean discussions. Frequency 1 post / week Since Feb 2019 Podcast
Twitter followers 2.5K ⋅ Domain Authority 3 ⋅ Alexa Rank 4.5K

2. Navigating the Customer Experience

Navigating the Customer Experience

Jamaica About Podcast Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with, here on the ‘Navigating the Customer Experience’ podcast. Frequency 3 posts / quarter Since May 2016 Also in Customer Service Podcasts Podcast navigatingthecustomerexperie..
Facebook fans 360 ⋅ Twitter followers 142 ⋅ Instagram Followers 1.6K ⋅ Domain Authority 17 ⋅ Alexa Rank 4K

3. CX Leader Podcast with Steve Walker

CX Leader Podcast with Steve Walker

Indianapolis, Indiana, United States About Podcast Walker is a business consulting firm that can help you put your customers at the heart of all your business decisions. The CX Leader Podcast hosted by Steve Walker, CEO, and Chairman of Walker Information, provides insights for customer experience leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business. Frequency 1 post / week Since Jan 2018 Podcast
Facebook fans 210 ⋅ Twitter followers 1.8K ⋅ Domain Authority 9 ⋅ Alexa Rank 4.5K

4. Customer Experience Leaders

Customer Experience Leaders

Melbourne, Victoria, Australia About Podcast At ‘Customer Experience Leaders’, they reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon, this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join them as they go behind-the-scenes to discover how brands like Disney, Pandora, Optus, and Country Road build experiences customers love. Frequency 1 post / month Since Sep 2017 Podcast
Social Engagement 2 ⋅ Domain Authority 72 ⋅ Alexa Rank 49K

5. The Curated Experience

The Curated Experience

Oklahoma City, Oklahoma, United States About Podcast Amas Tenumah is a world-renowned Customer Experience expert who specializes in helping you emotionally connect with your employees and customers to build loyalty. As one can’t escape customer experience, the best place to learn how to improve customer experience and customer service is on Amas Tenumah’s Show. Frequency 1 post / month Since Sep 2015 Podcast
Facebook fans 1.2K ⋅ Twitter followers 615 ⋅ Instagram Followers 21 ⋅ Domain Authority 8 ⋅ Alexa Rank 4.5K

6. This Is CX

This Is CX

Chicago, Illinois, United States About Podcast ‘This Is CX’ is a discussion about all-things customer experience, thereby on a path to achieve customer success, hosted by two guys Mike Manfredo and Paul Hagen who want to help people understand what customer experience is and how it can be done in a way that creates real value. They will share personal experiences and best practices, in their hope to make the world a little more customer-centric. Frequency 1 post / week Since Jan 2017 Also in Customer Success Podcasts Podcast
Facebook fans 2.8K ⋅ Twitter followers 6.4K ⋅ Domain Authority 67 ⋅ Alexa Rank 32.6K

7. The Intuitive Customer | Improving Customer Experience

The Intuitive Customer | Improving Customer Experience

Sarasota, Florida, United States About Podcast The Intuitive Customer podcast, hosted by Colin Shaw, a world thought leader on business growth and Prof. Ryan Hamilton, Emory University, USA, discuss how one can improve their Customer Experience and gain growth by understanding their customers’ behavior. Frequency 1 post / week Since Jan 2018 Podcast
Facebook fans 287 ⋅ Twitter followers 14K ⋅ Domain Authority 51 ⋅ Alexa Rank 694.4K

8. CX Network

CX Network

London, England, United Kingdom About Podcast Examining the relationship between the customer and your company, CX Network provides premium content for customer experience, service, insight, and marketing leaders, including reports, CX TALK videos, and interviews here on this podcast. Frequency 1 post / week Since Apr 2017 Podcast
Facebook fans 497 ⋅ Twitter followers 5.3K ⋅ Domain Authority 62 ⋅ Alexa Rank 221.6K

9. Crack the Customer Code

Crack the Customer Code

United States About Podcast Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Frequency 1 post / week Since Dec 2014 Podcast
Facebook fans 1.8K ⋅ Twitter followers 16.2K ⋅ Social Engagement 2 ⋅ Domain Authority 34 ⋅ Alexa Rank 2M

10. The CX Cast

The CX Cast

Boston, Massachusetts, United States About Podcast Research-based guidance on how to manage customer experience (CX) at any organization. This podcast deals with everything you should know about customer experience (CX), whether you’re just getting started or well on your way. Frequency 1 post / week Since Feb 2015 Podcast
Twitter followers 51 ⋅ Domain Authority 20 ⋅ Alexa Rank 3.4M

11. Customer Experience Radio

Customer Experience Radio

Atlanta, Georgia, United States About Podcast Customer Experience (CX) and business leaders alike join host Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative. Frequency 1 post / month Since Jan 2019 Podcast
Facebook fans 2.3K ⋅ Twitter followers 3.6K ⋅ Social Engagement 11 ⋅ Domain Authority 83 ⋅ Alexa Rank 8.2K

12. Experience This!

Experience This!

Chicago, Illinois, United States About Podcast Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. Frequency 4 posts / month Since Sep 2017 Podcast
Twitter followers 20.7K ⋅ Instagram Followers 593 ⋅ Domain Authority 30 ⋅ Alexa Rank 3.9M

13. Amazing Business Radio

Amazing Business Radio

Saint Louis, Missouri, United States About Podcast ‘Amazing Business Radio’ podcast features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business and accomplish the goal of customer experience. Frequency 1 post / quarter Since Sep 2015 Podcast
Facebook fans 6.1K ⋅ Twitter followers 115.4K ⋅ Domain Authority 53 ⋅ Alexa Rank 249.2K

14. Human Duct Tape Show

Human Duct Tape Show

Bellevue, Washington, United States About Podcast Hosted by Jeanne Bliss, a five-time Chief Customer Officer, a speaker, an author is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders, and operations. Frequency 2 posts / month Since Apr 2016 Podcast
Facebook fans 513 ⋅ Twitter followers 25.3K ⋅ Domain Authority 46 ⋅ Alexa Rank 490.7K

15. Pat Perdue’s Customer Experience Podcast

Pat Perdue's Customer Experience Podcast

Toronto, Ontario, Canada About Podcast Getting Customer Experience right is really, really hard to do. If it was easy, more companies would be doing it. Host Pat Perdue, on each episode, meets & talks with people, whose job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have. Frequency 2 posts / year Since Apr 2016 Podcast
Twitter followers 10.1K ⋅ Social Engagement 1 ⋅ Domain Authority 83 ⋅ Alexa Rank 8.2K

16. Decoding the Customer

Decoding the Customer

Cape Town, Western Cape, South Africa About Podcast In the age of empowered consumers, brands must put customers at the center of their business. Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change-makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe. This show will take you inside the latest topics and trends in the world of customer experience. Interviews and perspectives from global customer experience experts are all covered. Frequency 1 post / week Since Aug 2017 Podcast
Twitter followers 758 ⋅ Social Engagement 1 ⋅ Domain Authority 29 ⋅ Alexa Rank 6.2M

17. Voices of Customer Experience

Voices of Customer Experience

San Francisco, California, United States About Podcast Voices of CX is a weekly podcast hosted by Worthix CMO Mary Drumond where she interviews top marketers, industry experts, thought leaders, and best-selling authors on how their markets overlap with Customer Experience. Their topics focus on technological innovations, market research analytics, survey design, and other implementations along with how all these factors are revolutionizing the way companies dialogue and deliver memorable experiences to their customers. Frequency 21 posts / year Since Mar 2018 Podcast
Facebook fans 704 ⋅ Twitter followers 2.7K ⋅ Domain Authority 37 ⋅ Alexa Rank 744.4K

18. CX Files

CX Files

Brazil About Podcast CX Files features your host, writer and analyst Mark Hillary, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode, Mark and his guests explore the future of CX, the important trends, and what customers really expect from brands today. Frequency 1 post / week Since Jul 2018 Podcast
Facebook fans 10.2K ⋅ Twitter followers 17.8K ⋅ Social Engagement 1 ⋅ Domain Authority 14 ⋅ Alexa Rank 4.5K

19. The Net Promoter System Podcast

The Net Promoter System Podcast

New York, United States About Podcast Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how companies can keep customers coming back. Frequency 1 post / week Since Jun 2014 Podcast
Facebook fans 1.1K ⋅ Twitter followers 977 ⋅ Domain Authority 17 ⋅ Alexa Rank 4.5K

20. CXChronicles Podcast

CXChronicles Podcast

Buffalo, New York, United States About Podcast Each week CXChronicles Podcast discusses all things related to customer experience, customer service & inside sales for today’s world. Explores customer experience weekly updates, ideas for growing your business, Customer Relationship Management tips and tricks from industry leaders and constantly focusing on how we can all strive to provide great customer experience and service. Frequency 2 posts / month Since Dec 2017 Podcast
Facebook fans 80 ⋅ Twitter followers 83 ⋅ Instagram Followers 1.1K ⋅ Domain Authority 10 ⋅

21. Making the Brand – Customer Experience with Chris Brogan

Making the Brand - Customer Experience with Chris Brogan

Boston, Massachusetts, United States About Podcast ‘Making the Brand’ podcast explores companies doing interesting work in the realm of brand building and customer experience. If you’ve got an innovative product or service that’s going to change a marketplace, that’s exciting and you’re using new technology to drive better customer interaction then tune in to know much more here on this podcast. Frequency 1 post / quarter Since Jan 2018 Podcast
Facebook fans 7.9K ⋅ Twitter followers 339.7K ⋅ Social Engagement 2 ⋅ Domain Authority 15 ⋅ Alexa Rank 4.5K